Support Center

Help for real Trackwise workflows.

Search common questions or browse topics grounded in the current mobile app.

Account and login

Sign-up, verification, recovery, and profile basics.

Food tracking

Diary logging, search, custom foods, and barcode scan.

Workout tracking

Library, templates, active sessions, and history.

Searchable FAQ

14 results

What is Trackwise?

Trackwise is a mobile app for everyday nutrition and fitness tracking. Log meals, scan barcodes, track workouts, set personal goals, and review progress over time — all in one place.

Is Trackwise free?

Yes. Trackwise is free for everyday calorie, macro, meal, and workout tracking. There is no paid plan required right now.

Is Trackwise available on Android?

Yes. Trackwise ships for Android first. The Google Play listing will appear on this site as soon as it is published.

Is Trackwise available on iOS?

Not yet. iOS is planned for later — there is no App Store build today. Android is the supported platform for now.

Can I track calories and macros?

Yes. Trackwise logs calories, protein, carbohydrates, and fat for each food entry and shows daily totals against your personal targets.

Can I log workouts?

Yes. Browse the exercise library, start quick workouts or templates, log sets, and review workout history with estimated calorie burn.

Can I set personal goals?

Yes. During setup you choose lose, maintain, or gain weight goals. You can adjust daily calorie and macro targets anytime from Goals in the app.

Can I track body measurements?

Yes. Log weight and body circumferences (such as waist, hip, and others), review BMI when height is available, and see trends on the Progress tab.

How can I delete my account?

In the Trackwise app, open Account → Privacy & data → Delete account, then confirm. This permanently removes your account and associated data via the app’s deletion flow. You can also delete account data while keeping your login, or export a backup first. Full steps and email requests: trackwise.one/delete-account.

Is Trackwise a medical application?

No. Trackwise provides everyday nutrition and activity tracking estimates. These estimates are not medical measurements and are not medical advice. Talk to a qualified professional for health decisions.

How does barcode scanning work?

Open the Scan tab, point your camera at a product barcode (EAN/UPC), and Trackwise looks up the product via Open Food Facts. Confirm the serving and meal, then log it to your diary. Scanning does not use AI meal recognition or label OCR.

Can I export or import my data?

Yes. From Account you can export a JSON backup of your profile, goals, food entries, workouts, measurements, and related data. You can also import a backup to merge or replace data on the device.

Which languages are supported?

The app currently supports English, Finnish, Swedish, and Vietnamese. Change language under Account → Language.

How do I sign in?

Create an account with email and password, verify with the email code, or sign in with Google when that option is available on your device. Password recovery uses an email verification code flow.

Account and login

Sign-up, verification, recovery, and profile basics.

Create an account

Use email and password on the sign-up screen, then enter the verification code from your email. Google sign-in is available when configured on your device.

Forgot password

Use Forgot password, enter your email, then complete the recovery code and set a new password. Stay in the recovery flow until it finishes.

Update profile

Open Account → Edit profile to change display name, height, sex, birth date, activity level, units, and avatar.

Food tracking

Diary logging, search, custom foods, and barcode scan.

Log a meal

From the Diary tab, pick a meal and add food. Search the catalog, pick a recent food, create a custom food, or open Scan.

Edit or delete entries

Tap an entry to adjust serving or amount. Use delete with confirmation when you need to remove a log.

Barcode scan

Open Scan, allow camera access, and scan a product barcode. Confirm serving, meal, and date before saving. Lookup uses Open Food Facts — not AI photo recognition.

Workout tracking

Library, templates, active sessions, and history.

Start a workout

From Workout, choose Quick workout or a template. Add exercises, log sets, use rest timers, and finish to save.

Browse exercises

Open the exercise library by category, favorite exercises you use often, or create a custom exercise.

History

Open History to review past sessions, inspect details, delete, or repeat a workout.

Goals and progress

Targets, measurements, and trend views.

Change goals

Open Account → Goal (or Goals) to edit goal type, daily calories, target weight, and macro targets.

Log measurements

Open Measurements to log weight and circumferences by date. Progress shows 7 / 30 / 90 day trends when data exists.

Estimates disclaimer

Calories, burn, BMI, and body-composition previews are everyday estimates — not medical measurements.

Technical troubleshooting

Common device and connectivity issues.

Camera permission for Scan

If Scan cannot open, enable camera permission for Trackwise in your device settings, then return to the Scan tab.

Sign-in or sync issues

Confirm you have an internet connection. Sign out and sign back in if session state looks wrong. Local drafts for an active workout are kept on the device until you finish.

Image uploads

Optional food, avatar, and custom-exercise photos must stay within the app’s size limit (1 MB). Uploads require a configured image service; if upload fails, try a smaller image or skip the photo.

Privacy and your data

Export, delete, and policy links.

Export or import

Account → Export data downloads a JSON backup. Import can merge or replace data from a backup file.

Delete data or account

Delete account data keeps your login but removes tracked records. Delete account removes the account entirely through the app’s deletion flow.

Policies

Read the Privacy Policy and Terms of Use on this website, or contact support by email or phone listed on the Contact section.

Contact support

Email ha.dh290702@gmail.com or call 0466522707.

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